Visiting a doctor is not a pleasant task for anyone.

A Hospital, usually, has an uninviting environment. Minimizing the discomfort of the whole experience has always been one of the biggest challenges in healthcare.

Using interactive systems in a proper manner can be an effective way to reduce the anxiety and discomfort resulting from visiting these stressful environments. 

The Group “Hospitais Privados de Portugal” is a private healthcare service provider with a network of Hospitals across Portugal, an innovative vision of health and a spirit of continuous improvement.

For the Pediatrics of Lusíadas Hospital, they wanted to create a cozy environment that simulates the comfort of home, aiming to minimize all the pain associated to diseases.

“Hospitais Privados de Portugal” decided to contact EDIGMA HEALTHCARE to create an entertaining environment for children, through interactive technologies. They knew they could count on the innovative and creative character of EDIGMA HEALTHCARE to help pursue the “health of the new generation”. 

All the interactive systems implemented in the Pediatrics contribute to the Hospital’s purpose of providing an enjoyable experience to children.

The Hospital’s mascot, Vasco, is present in all games and applications created by EDIGMA HEALTHCARE, in order to further increase the emotional bond between children and Vasco.

Vasco is a discoverer who represents children’s natural  curiosity, and has a decisive role in humanizing the entertaining experience provided to children. 

With DISPLAX Moovit, the Pediatrics floor comes alive, surprising children, and leading them to engage intuitively with the projected contents.

Playing with the interactive floor, children can colorize funny images, play a memory game or swim in a sea and play with fishes, just by moving around.

The images and effects that appear on the floor are changed  using a backoffice, to assure that contents are renewed  frequently.

With DISPLAX Crayon and Crayon Wall, children can play games like “Catch acorns”, make puzzles, paint and play the “Heal the giraffe” game.

While children play with the Crayons, they are having fun and learning at the same time, always with the Vasco mascot on their side.

Children will never be afraid of returning to Lusíadas Pediatrics. In fact, they will even look forward to come back, just to play again with the Crayons!

A huge 3,7 m curved interactive wall with more Vasco games is available in the Pediatrics waiting room.

Children can paint Vasco and his friends, play the “Hide and seek” game or try to keep the rocket in the air.

When it's a child's turn to see the doctor, the Interactive Wall shows a rocket with his name and the doctor’s office number.

“We believe that in a New Healthcare Market where medical technology and expertise of health professionals are basic requirements, the difference lies in differentiated communication and focus on customer experience.
Through several technologies, the project carried out by EDIGMA HEALTHCARE in the new Pediatrics of the Lusíadas Hospital materialized a new concept of healthcare customer experience, while reflecting the brand values – responsibility, commitment and passion.
We count on EDIGMA HEALTHCARE for future challenges, sharing with HPP Saúde a spirit of innovation and permanent achievement!”

Guilherme Victorino, Head of Marketing and Communications, HPP Saúde SGPS